Customer Service Policy:
| Machines and Equipment |
If you purchase your machine from The CPAP Store LLC,
and for any reason your machine does not function properly, call (877)
CPAPMAN and notify them of the malfunction. We will send you a loaner
machine, overnight, at no cost. We will contact the manufacture, secure the
return authorization number and include it, along with an addressed label as
to where to send your machine. If your machine is under warrantee,
it will be repaired and returned to The CPAP Store LLC where we will check
the settings, then return it on to you along with a prepaid shipping label
so you can return the loaner machine at no cost to you.
If your machine is not under warrantee and you purchased it
from The CPAP Store LLC, we will send you a loaner machine, overnight, at no
cost. We will contact the manufacture, secure the return authorization
number and include it, along with an addressed label as to where to send
your machine.
The manufacture will submit a repair estimate for your machine. We will
contact you so that you can determine if you want the machine repaired or if
you want to replace the machine. There is a $30.00 charge if you decide to
do nothing. If you decide to repair the machine the $30.00 charge is dropped
by the manufacture. If you decide to replace the machine and purchase the
new machine from The CPAP Store LLC, we will drop the $30.00 estimate
charge.
When your machine is repaired, it will be returned to The CPAP Store LLC
where we will check the settings, then return it on to you along with a
prepaid shipping label so you can return the loaner machine at no cost to
you.
If you decided to replace your machine, your old machine
will be returned to The CPAP Store LLC, wherein we will return it on to you
along with a prepaid shipping label so you can return the loaner machine at
no cost to you.
If you did not purchase your machine from The CPAP Store LLC,
we will send you a loaner machine to use at a rate of $50.00 per month while
your machine is being repaired. We will contact the manufacture and secure a
return authorization number so that you can ship your machine direct to the
manufacture. If your machine is under warrantee, the manufacture will repair
your machine and return it to The CPAP Store LLC, wherein we will return it
to you along with a prepaid return shipping label. You will be charged for
the shipping of the loaner machine and for the shipping of your repaired
machine.
If you machine is not under warrantee and you did not purchase it
from The CPAP Store LLC, we will send you a loaner machine to use at
a rate of $50.00 per month while your machine is being repaired. We will
contact the manufacture and secure a return authorization number so that you
can ship your machine direct to the manufacture. The manufacture will submit
a repair estimate which you can approve or reject. If you approve the repair
estimate, when your machine has been repaired it will be returned to The
CPAP Store LLC, wherein we will return it to you along with a prepaid return
shipping label. You will be charged for the shipping of the loaner machine
and for the shipping of your repaired machine. If you do not approve the
repair estimate or replace your machine with one purchased from The CPAP
Store LLC, there will be a $30.00 estimate charge.
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| Masks and Nasal Interfaces
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All masks and nasal interfaces are warranted for 90 days by
the manufacture against defects and breakage. They will be replaced by the
manufacture through the dealer. The warrantee does not include incorrect
sizing or fit.
If the mask does not fit, The CPAP Store LLC, by federal
law, can not resell the mask. We will give you the opportunity of purchasing
another mask, of your choice, at our cost. We will supply you with the
available measuring gages free of charge.
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| Parts and Supply Items |
All parts and supply items are warranted for 90 days by the
manufacture against manufacturing defects and breakage. They will be
replaced by the manufacture through the dealer.
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The Customer Service people at The CPAP Store LLC are authorized to take care of
problems immediately. They are going to treat you the way they would want to be
treated.
Shipping & Handling
Published SHIPPING & HANDLING fees are estimates only
for U. S. of A. destinations using Federal Express or UPS 2nd Business Day Air
service. International shipments will be made using FedEx, UPS, or DHL unless
otherwise specified. Estimates are for domestic service only. Actual costs may
differ from the estimated cost. Delivery by United States Postal Service is not
guaranteed or insured. Customer assumes all responsibility for full payment of
orders shipped, at their request, via the United States Postal Service.
Prices quoted are in U. S. of A. dollars
Prescriptions
PLEASE NOTE: All equipment listed hereon
requires a physician's prescription.
Prescriptions for CPAP, BLPAP and Auto-Titrating machines must state the
pressure at which the machine is to be set. Prescriptions for heated humidifiers
need only to state "Heated Humidifier for use with CPAP." Prescriptions may be
faxed by the patient or the patient's physician to The CPAP Store at (509)
735-1884. No Exceptions
Return Policy
All CPAP and sleep disorder
equipment and nasal interfaces are prescribed items and therefore the sale is
controlled by the Food and Drug Administration. Because nasal interface items
can not be resold because of cross contamination, they can not be returned to
The CPAP Store for credit. All sales of nasal interface supply items are final.
Refund Policy
Any and all items returned for credit without
prior approval are subject to a 15% restocking charge. Any item returned that
appears to have been opened will not be accepted as a return and no credit
given. All credits will be refunded to the credit card the purchase was made
with.
See
Customer Service Policy
Dealer for
Respironics, ResMed (Sullivan), Puritan Bennett,
DeVilbiss, Fisher & Paykel, LightBook, Sun Box, SleepNet, AirSep, Nidek, Tiara
Medical Systems, Breas, Invacare, Medical Industries America, Hans Rudolph,
Hudson RCI, AG Industries, and VISAYS Healthcare
CPAP, Bi-Level, Auto-CPAP, and other Sleep
Disorder equipment and CPAP supplies at 20% to 60% off retail from The CPAP
Store LLC and dmeonline
From the entire staff of
The CPAP Store
and dmeonline
Michelle, Alice, Sandy, Cecilia, Tanna, Connie, and Joe
May Restful Sleep Invade Your Body
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