Mission Statement

Our Mission: - - - - - serving you with prompt, professional, compassionate service from an informed knowledge base generated from experience and education, with integrity and humility based on the following God ordained tenets:

- - - - - always treat others the way we want to be treated
- - - - - go the extra mile
- - - - - to the best of our knowledge, tell it like it is
- - - - - always be honest
- - - - - do it today,
fully understanding, we reap what we sow!

We therefore pledge:

• To provide a wide, innovative, and cost effective choice of products that provides the best choices for your care;

• To maintain a positive attitude toward the constant change in the health care industry;

• To encourage our employees to be informed, get involved, and make a difference;

• To maintain a positive and progressive atmosphere in which staff members can move toward their fullest potential;

• To do all of the above within the frame work of a reasonable profit. This is to allow proper wage levels for employees, to pay out suppliers in a timely manner, and to allow for a proper return to the corporation on its investment.

Here we are today - - - - - - - -

- - - - - - with a real "brick and mortar" store front, servicing over 20,000 customers world wide. As you can see below, we have a lot of file folders.
 

Since March, 1997 every transaction has been recorded and preserved in a file folder and in our computer's data base.

At the present time, The CPAP Store LLC employees eight full time individuals that make things happen. All employees serve in a variety of roles. In the same office are Michelle and the CPAP Man. Michelle serves in Customer Service and doubles as the Purchasing Agent and Chief of Staff. Michelle is usually available and willing to solve sleep disorder problems also.

 

Sandy is our chief Order Entry person that knows where every file folder is, what has happened with each order, and why something didn't get shipped.

Alice, the Financial Whiz-Bang or Chief Financial Officer, keeps us afloat financially and makes sure that our financial records are accurate and in order.

Tanna is our Returns Authorization specialist. Now we know where our loaner machines are. She also serves with Sandy doing data entry so the orders get out timely. She is also in charge of our credit card processing.

Sandy is the Shipper-Whipper and is in charge of putting the orders in the box and getting them out the door.

Cecilia is our seamstress. She makes all the CONJO Custom and Standard Headgear, Insulation Sleeves, Mask Covers, and other items that we manufacture. She was a professional dress maker for 27 years.

The Start:
Started in March 1997, with a desire, a prayer, and a credit card, in a bedroom of our two bedroom apartment with a desk, a computer, a phone, a cell phone, a fax machine, and a web site. There was a bed in the bedroom. The desk was an old door set across two, two drawer file cabinets that I bought from Goodwill.

Supply items and mask parts were laid on the bed. The machines were set against the wall. The kitchen table served as a shipping table. Since there weren't very many orders between March and September of 1997, it was not a inconvenience.

The Power of the Web:
In September of 1997, a book purchased online from a SPAM ad, turned everything around and the "rest is history", as they say.

The book was, "The UnFair Advantage Book on Winning the Search Engine Wars" published by Planet Ocean Communications, for a price of $100.00 and a one year subscription to their newsletter. It showed how to build your web site so the search engines would rank you high in their ranking system. At one time, using the search word CPAP, the top seven ranked sites on Google were all CONJO Distributing, former name of The CPAP Store LLC.

Competition was very limited. The other CPAP providers were Phoenix CPAP and Bill's Seattle CPAP. Bill's Seattle CPAP has closed and the owner is now a representative for Fisher & Paykel in the Pacific Northwest and Alaska.

Rags to Success:
In 1997, the total dollar volume of sales was less than $100,000.00. In 1998 total sales exceed $250,000.00. 1999 sales nearly doubled. In 2000 sales volume was nearly $750,000.00.

In September of 2000, The CPAP Store moved from the bedroom to a 760 square foot apartment unit and Michelle came on board. In May, Cecilia became the official seamstress, relieving the CPAP Man from sewing headgear and insulation sleeves.

In July of 2001, Alice came on board and began the long and tedious task of straightening out the severely messed up financial records. Connie, the Little Big Boss or the CPAP Man's wife started helping out with shipping and order entry. The sales volume exceeded $1,000,000.00.

January 1, 2002, The CPAP Store became The CPAP Store LLC. On March 15, 2002, The CPAP Store LLC moved from the 760 square foot apartment to an 800 square foot office space with an additional 900 square foot warehouse area in a commercial building. Aaron Bailey joined the staff just in time to help move. In May Sandy joined or ranks. In July an additional 600 square feet of office area was acquired in the same building. Sales volume for 2002 exceeded $1,250,000.00.

In October 2003, Tanna came on board to take care of Return Authorizations and find some of our 100 plus loaner machines. We also acquired an additional 600 square feet of office space so the shipping room could be expanded and office conditions could be enhanced.

Currently, The CPAP Store LLC employees eight full time employees and occupies more then 2,900 square feet of office, shipping, and warehouse space. Sales volume is projected to hit $1.5 million.

This business would not have been possible without Divine Leadership. I am a Christian and know that God is the inspiration behind any success that we have experienced.